Omnichannel customer service
They write at night and nobody replies: that sale goes elsewhere
Omnichannel customer service for businesses in Latin America: WhatsApp, email, web chat, Telegram, Instagram and TikTok land in one inbox, and an AI agent answers, quotes and qualifies leads 24 hours a day.
- An Instagram message that sits unanswered until tomorrow
- The same customer asking on WhatsApp and on TikTok, and nobody notices
- A sale lost at 11 pm because you had already closed
✓ Ready in under 5 minutes · ✓ Pay only for what you use · ✓ No minimum contract
Akipo Assistant
online · answers 24/7
You
Which questions are still unanswered today?
Akipo Assistant
3 are still open: two price questions on Instagram and one complaint on WhatsApp. I answered the Instagram ones from your catalogue and left the complaint assigned to you, marked urgent.
Run it from WhatsApp
Omnichannel customer service so no message goes cold
Every channel you open adds messages, and every unanswered message is a sale going cold. Here is how Akipo fixes it.
You open Instagram at 9 am and find a price question that arrived last night
The AI agent answers overnight using your catalogue and your opening hours, and leaves the conversation ready for you to pick up if needed.
A customer writes on WhatsApp, writes again on TikTok, and your team asks the same thing twice
Every conversation lands in one inbox with the customer's history in view. Nobody asks again what was already answered.
It is 11 pm, the business is closed and someone wants to buy right now
The agent responds in real time, recommends products, quotes and qualifies the lead, so you wake up to a sale already moving.
One place for your omnichannel customer service
Six connected tools so every conversation has an answer and an owner.
One inbox for every conversation
WhatsApp, email, web chat, Telegram, Instagram and TikTok on a single screen, with each conversation assigned to someone on your team.
24/7 AI agent
It answers complex questions, recommends products and quotes in real time, day and night, with nobody stepping in.
Lead qualification
The agent spots who wants to buy and drops them into your CRM with follow-up, so your team only talks to people who are ready.
Prioritised tickets
Every case has a priority, an owner and a status. Urgent issues come first, not whatever arrived earliest.
Customer history
Every past conversation and case stays in view. Whoever replies knows what was said before, without asking the customer to repeat it.
Field service
Schedule and dispatch technicians for jobs that need a visit, with the case and the customer on the same record.
The job you hire customer service to do
Three everyday situations and the progress you need in each one.
When one customer writes on Instagram while another asks the same thing on WhatsApp
You want reply to both with the same information, without opening a separate app for each channel
So you can neither of them waits or feels like they are talking to someone different
When you close for the day and messages keep arriving
You want have someone answer, recommend and quote on your behalf
So you can rest without leaving sales on the table
When a customer reports a problem that needs an in-person visit
You want open the ticket, prioritise it and send a technician
So you can solve it with a clear date, without the customer having to write to you again
More channels do not mean more people
Three common ideas about customer service worth a second look.
What they told you
Every new channel means hiring someone to cover it.
What really happens
What you need is a single inbox. With every channel in one place and an AI agent answering 24 hours a day, your team only steps into the cases that need them.
What they told you
An automated assistant can only reply with a menu of options.
What really happens
An AI agent connected to your catalogue answers complex questions, recommends products and quotes in real time. Delicate cases stay as tickets for your team.
What they told you
Replying fast only matters during office hours.
What really happens
Your customers write when they have time, and that is often at night or on weekends. If the first message waits until tomorrow, the buying decision has already gone cold. The agent answers at that hour and you pick up with the full context.
Being available at every hour is also a way to grow
What opens up when every message finds an answer.
Sell while your business is closed
The agent recommends products and quotes outside your hours, so the late-night question ends in a sale instead of an unread message.
Qualify leads without chasing them
The agent asks the first questions and places anyone ready to buy in your sales pipeline with follow-up, so your time goes into closing deals.
Take your service to the customer's door
With prioritised tickets and technician scheduling, you handle everything from the first message to the on-site visit without switching tools.
Run your customer service from WhatsApp
Write or send a voice note to your AI assistant and the action gets done in the system.
- Which questions are still unanswered today?
- Assign Mrs. Rosa's ticket to Pedro
- Summarise what people asked on TikTok this week
- Create a quote for Juan and send it to him on WhatsApp
Pay only for what you use,
not for a subscription you don't need
A fixed subscription charges you the same in a slow month as in a great one. With Akipo, cost follows your operation: you pay for the capacity, processing and resources you actually use.
Start today with USD 10 free
Fill in a few details and your platform is ready in under 5 minutes to try with your real operation, not a rehearsed demo.
No fixed subscription, no lock-in
If you sell less one month, you pay less. No annual contracts and no charges for modules you don't use.
Grow without changing plans
Turn on new modules when you need them and the cost adjusts to your usage automatically.
The brand that always answers, and an owner who finally switches off at night
Your customers feel someone is there at any hour, and you turn off your phone knowing every message has an answer or an owner. Start with USD 10 free: your platform is ready in under 5 minutes.
Round out your business with Akipo’s other solutions
Every one runs from WhatsApp, and you can add each one when you need it.
Online store and POS
AI-built website, online store and POS on one inventory, with no commission per sale.
See the solutionOnline booking software
Customers book from your online store and you manage the calendar from WhatsApp.
See the solutionInventory and finance
Real stock in every warehouse, purchasing and expenses in order, all from WhatsApp.
See the solution
Start today.
Your competitors won't wait.
Tell us about your business and we'll show you how Akipo can transform it. We reply in under 24 hours, no strings attached.
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